Privacy Policy

1. Introduction

FermeSovve Gas ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website fermesovve.com (the "Site") or use our services.

We adhere to the General Data Protection Regulation (GDPR) and the Irish Data Protection Act 2018. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our services.

2. Information We Collect

2.1 Personal Data

We may collect personal data that you provide to us voluntarily when you:

• Fill out forms on our website
• Create an account
• Subscribe to our newsletter
• Request services or information
• Participate in surveys or promotions
• Contact our customer service

The personal data we collect may include:

• Name
• Email address
• Postal address
• Phone number
• Property information (for service provision)
• Payment information (we do not store full credit card details)

2.2 Automatically Collected Information

When you visit our Site, we may automatically collect certain information about your device and usage, including:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages visited and time spent on those pages
• Click patterns

2.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. For more information about how we use cookies, please see our Cookie Policy.

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, maintain, and improve our services
• Process and fulfill your service requests
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Communicate with you about products, services, offers, promotions, and events
• Monitor and analyze trends, usage, and activities in connection with our services
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Protect the rights and property of FermeSovve Gas and others
• Comply with legal obligations

3.1 Legal Basis for Processing

We process your personal data on the following legal bases:

• Consent: Where you have given clear consent for us to process your personal data for a specific purpose (e.g., marketing communications).
• Contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legal Obligation: Where processing is necessary for compliance with a legal obligation.
• Legitimate Interests: Where processing is necessary for our legitimate interests or the legitimate interests of a third party, provided these interests are not overridden by your rights and freedoms.

4. How We Share Your Information

We may share your personal data with the following categories of recipients:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• IT and system administration
• Payment processing
• Customer service
• Marketing and communication
• Professional services (e.g., accountants, lawyers)

These service providers are bound by contractual obligations to keep personal data confidential and use it only for the purposes for which we disclose it to them.

4.2 Business Transfers

If FermeSovve Gas is involved in a merger, acquisition, or sale of all or a portion of its assets, your personal data may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal data.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.4 Protection of Rights

We may disclose your information to protect and defend the rights, property, or safety of FermeSovve Gas, our customers, or others.

5. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider:

• The amount, nature, and sensitivity of the personal data
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the data
• Whether we can achieve those purposes through other means
• Legal, regulatory, and contractual requirements

For service-related information, we typically retain records for 7 years to comply with tax and accounting regulations. For marketing purposes, we will retain your information until you unsubscribe or withdraw consent.

6. Data Security

We have implemented appropriate technical and organizational measures to secure your personal data from accidental loss and unauthorized access, use, alteration, and disclosure. All information you provide is stored on secure servers behind firewalls.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

7. International Data Transfers

We primarily process and store your personal data within the European Economic Area (EEA). However, in some cases, your data may be transferred to and processed by staff or suppliers operating outside the EEA.

Whenever we transfer your personal data outside the EEA, we ensure a similar degree of protection by ensuring at least one of the following safeguards is implemented:

• Transferring data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission
• Using specific contracts approved by the European Commission (Standard Contractual Clauses) that give personal data the same protection it has in Europe
• Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield, which requires them to provide similar protection to personal data shared between Europe and the US

8. Your Data Protection Rights

Under data protection laws, you have the following rights:

• Right to Access: You have the right to request copies of your personal data.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
• Right to Withdraw Consent: If we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

If you wish to exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

9. Marketing Communications

We may use your personal data to send you information about our products and services that may be of interest to you. You can opt out of receiving marketing communications from us at any time by:

• Clicking the "unsubscribe" link in any marketing email we send you
• Contacting us using the details provided in the "Contact Us" section below

If you opt out of receiving marketing communications, we may still send you service-related communications, such as service confirmations and notices about your account.

10. Children's Privacy

Our Site and services are not intended for children under 16 years of age. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us immediately. If we become aware that we have collected personal data from children without verification of parental consent, we will take steps to remove that information from our servers.

11. Third-Party Links

Our Site may contain links to third-party websites and services. We have no control over the content, privacy policies, or practices of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

14. Complaints

If you have a concern about our handling of your personal data, please contact us first so that we can address your concerns.

You also have the right to lodge a complaint with the Irish Data Protection Commission: