Last Updated: August 15, 2023
Welcome to FermeSovve Gas. These Terms of Service ("Terms") govern your use of the FermeSovve Gas website (fermesovve.com) and the services offered by FermeSovve Gas ("Services").
By accessing our website or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you disagree with any part of these Terms, you may not access the website or use our Services.
FermeSovve Gas provides gas installation, maintenance, repair, and safety services for residential and commercial customers throughout Ireland. Our specific services include, but are not limited to:
All services are provided by qualified professionals who are registered with the Register of Gas Installers of Ireland (RGII) or other appropriate regulatory bodies.
You may book our Services through the website, by telephone, or by email. When booking a service, you agree to provide accurate, current, and complete information about yourself and your property as requested.
After booking, you will receive a confirmation of your appointment via email or telephone. This confirmation will include the date, approximate time window, service details, and estimated price (where applicable).
If you need to cancel or reschedule an appointment, please notify us at least 24 hours in advance. For cancellations with less than 24 hours' notice, we reserve the right to charge a cancellation fee of €50 or 50% of the quoted service fee, whichever is lower.
If we need to cancel or reschedule your appointment due to unforeseen circumstances, we will contact you as soon as possible to arrange an alternative date and time.
Prices for our Services are as quoted on our website, during telephone consultations, or in written quotations. All prices are in Euro (€) and include Value Added Tax (VAT) at the current rate, unless otherwise stated.
For complex jobs, we may need to conduct an on-site assessment before providing a final quotation. Any quotation provided is valid for 30 days from the date of issue, unless otherwise stated.
We accept the following payment methods:
For standard services, payment is due upon completion of the work. For larger projects, we may require a deposit before commencing work, with the balance due upon completion.
Invoices must be paid within 14 days of the invoice date, unless otherwise agreed in writing. Late payments may incur interest charges at the rate of 8% per annum above the European Central Bank base rate.
We guarantee our workmanship for a period of 12 months from the date of completion. If any issues arise due to faulty workmanship within this period, we will rectify the problem at no additional cost to you.
Products and parts installed by us are covered by the manufacturer's warranty. The terms and duration of these warranties vary by product. We will provide you with all relevant warranty documentation upon completion of the work.
Our guarantees and warranties do not cover:
You are responsible for ensuring that our engineers have safe and unobstructed access to your property and the relevant gas appliances or systems. If access is not possible at the scheduled time, we reserve the right to charge a call-out fee.
You agree to inform us of any known hazards, defects, or special conditions at your property that may affect our work. You also agree to comply with any safety recommendations or instructions provided by our engineers.
Before our visit, please ensure that the work area is clear of valuables, furniture, and other items that might obstruct or be damaged during the service. We cannot accept responsibility for damage to items that have not been properly protected or moved.
We maintain appropriate professional indemnity insurance to cover our liability for any negligent acts or omissions in the provision of our Services.
Our liability for any direct loss or damage arising from our Services is limited to the total amount paid by you for those Services. We will not be liable for any indirect, consequential, or special losses, including but not limited to loss of profit, loss of business, or loss of reputation.
We will not be liable for any delay or failure to perform our obligations if such delay or failure results from events or circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, civil unrest, or supply chain disruptions.
You agree to use our website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the website. Prohibited behavior includes harassing or causing distress to other users, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within our website.
All content on our website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, and software, is the property of FermeSovve Gas or our content suppliers and is protected by Irish and international copyright laws.
You may view, download, and print pages from the website for your own personal use, subject to the restrictions set out in these Terms.
If you create an account on our website, you are responsible for maintaining the confidentiality of your account details and password. You agree to accept responsibility for all activities that occur under your account.
Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your personal information.
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of our Services after any such changes constitutes your acceptance of the new Terms.
We will notify you of significant changes to these Terms by posting a notice on our website or sending you an email.
If you are dissatisfied with any aspect of our Services, please contact our customer service team at [email protected] or call us at +353 9 483 9673.
We take all complaints seriously and will respond within 5 working days. We aim to resolve all complaints within 14 working days.
These Terms are governed by and construed in accordance with the laws of Ireland. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts of Ireland.
If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in full force and effect.
These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and FermeSovve Gas regarding your use of our website and Services, superseding any prior agreements.
If you have any questions about these Terms, please contact us:
FermeSovve Gas
123 Gaelic Street
Dublin 2, D02 A594
Ireland
Email: [email protected]
Phone: +353 9 483 9673